Cookies and privacy policies

Cookies and privacy policies

This page outlines our policies regarding the collection, use, and disclosure of personal information when you use our website and the choices you have associated with that information.

General

By accessing or using our website, you agree to abide by these terms. This section covers important information regarding user rights and responsibilities, privacy policies, intellectual property rights, disclaimers, and more. It’s essential to review and understand these terms before engaging with our platform to ensure a clear understanding of expectations and obligations for all parties involved. If you have any questions or concerns, please don’t hesitate to contact us.

Information Collection and Use

When you use our website, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include your first and last name, email address, phone number, car number plate, mileage, car model, and vehicle color. We use this information for the purpose of providing and improving our services.

Cookies

We use cookies to collect information and improve your browsing experience on our website. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our website.

Third-party Services

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our services.
• To provide the services on our behalf.
• To assist us in analysing how our services are used.

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

We value your trust in providing us your personal information; thus, we are striving to use commercially acceptable means of protecting it. However, please remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Cookies and Privacy Policy, do not hesitate to contact us.

Cookies & Privacy Policy

At Alexa Pro Tint & Detailing, we respect your privacy and are committed to protecting your personal data. This page explains how we collect, use, and store your information when you use our website or contact us through forms, email, phone, or social media.

By using our website, you agree to the terms outlined in this policy.

Information We Collect

When you contact us or use our services, we may collect personal information including:

• Full name
• Email address
• Phone number
• Vehicle registration number
• Vehicle make/model
• Vehicle colour
• Mileage
• Booking details or service requests

We may also automatically collect certain technical information such as:

• IP address
• Browser type
• Device information
• Pages visited on our website
• Time spent on the website

How We Use Your Information

We use your information to:

• Respond to enquiries
• Manage bookings and appointments
• Provide quotations and services
• Improve our website and customer experience
• Communicate regarding services or appointments
• Maintain business records and legal obligations

We do not sell or rent your personal data to third parties.

Legal Basis for Processing Data

Under UK GDPR, we process personal data based on:

• Your consent
• Performance of a contract or service request
• Legitimate business interests
• Legal obligations where applicable

Cookies

Our website uses cookies to improve functionality and user experience.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function properly, including security, navigation, and booking features.

Analytics Cookies

These cookies help us understand how visitors use the website so we can improve performance and usability.

Example: Google Analytics.

Marketing Cookies

These may be used to show relevant adverts or track advertising performance through platforms such as Facebook or Google Ads.

You can manage or disable cookies at any time through your browser settings.

Third-Party Services

We may use trusted third-party services including:

• Website hosting providers
• Analytics services
• Booking systems
• Payment processors
• Marketing and advertising platforms

These providers only access the information necessary to perform their services and are required to keep your data secure.

International Data Transfers

Some third-party services we use may store or process data outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place to protect your personal data in accordance with UK GDPR requirements.

Data Retention

We only keep personal information for as long as necessary to:

• Provide our services
• Maintain business records
• Meet legal, accounting, or tax obligations

When data is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Restrict or object to data processing
• Request transfer of your data (data portability)
• Withdraw consent at any time where consent is relied upon

To exercise any of these rights, please contact us using the details below.

Security

We take reasonable technical and organisational measures to protect your personal information. However, no online transmission or storage system can be guaranteed as 100% secure.

Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any updates will be posted on this page.

Contact Us

If you have any questions regarding this Privacy & Cookies Policy or your personal data, please contact:

Alexa Pro Tint & Detailing

Email: contact@alexaprotintdetailing.co.uk

Phone: 07383 299 267

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.