Alexa pro tint - Hampshire, uk
Terms and Conditions
Alexa Pro Tint – Terms and Conditions
Alexa Pro Tint
Unit 1B, Finchdean Ironworks
Waterlooville
United Kingdom
PO8 0AU
Email: alexaprotint@gmail.com
Last updated: April 2026
These Terms and Conditions explain how services are provided by Alexa Pro Tint (“we”, “us”, or “our”) to the Customer (“you” or “your”).
By requesting a quotation, booking an appointment, or leaving your vehicle with us, you agree to these Terms and Conditions.
These Terms apply to all services provided by Alexa Pro Tint including, but not limited to:
- Window Tinting
- Paint Correction
- Ceramic Coating
- Vehicle Detailing
- Vehicle Valeting
Nothing in these Terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.
- Bookings and Appointments
Appointments can be made by phone, email, social media, messaging platforms, or through our website.
A deposit may be required to secure a booking.
Deposits help reserve your appointment slot and cover preparation time.
Deposits are non-refundable if the appointment is cancelled with less than 72 hours notice.
Customers must provide at least 72 hours notice to cancel or reschedule.
If a customer does not attend an appointment without notice, Alexa Pro Tint may require a deposit for any future bookings.
We reserve the right to reschedule appointments if necessary due to:
- equipment failure
- staff illness
- supplier delays
- severe weather conditions
- circumstances outside our control
All completion times provided are estimates only.
- Customer Arrival
Customers are asked to arrive at the agreed appointment time.
If a customer arrives more than 30 minutes late, Alexa Pro Tint reserves the right to reschedule the appointment.
- Quotations and Pricing
Any quotation provided before physical inspection of the vehicle is an estimate only.
The final price may change after inspecting the vehicle.
Pricing depends on factors including:
- vehicle size
- vehicle condition
- contamination level
- existing tint or coatings
- additional labour required
- specialist preparation or cleaning
If the condition of the vehicle differs significantly from what was described, we may revise the quotation before work begins.
No work will be carried out without customer approval of the final price.
- Customer Responsibilities
Customers must remove all personal belongings from the vehicle before the appointment.
Alexa Pro Tint is not responsible for loss or damage to personal belongings left inside the vehicle, unless caused by proven negligence.
Customers must inform us of any known issues such as:
- faulty windows
- damaged glass
- electrical faults
- previously repaired panels
- existing tint film
The vehicle must be safe and suitable to work on.
- Vehicle Inspection
Vehicles are inspected before work begins.
During inspection we may identify issues such as:
- scratches
- paint defects
- damaged trim
- cracked glass
- faulty mechanisms
- previous repairs
Some defects may only become visible after cleaning or preparation.
Alexa Pro Tint cannot be held responsible for pre-existing damage discovered during or after the service.
- Window Tint Installation
Window tint installation is carried out using professional tools and materials.
Due to the installation process, minor dust particles may occasionally occur and are considered acceptable within normal industry standards.
During the curing process customers may notice:
- water bubbles
- haze or cloudiness
- slight optical distortion
These are temporary effects and normally disappear within several days or weeks depending on temperature and weather conditions.
- Existing Tint Removal
If the vehicle already has window film installed, removal may carry certain risks.
Older or poorly installed film can cause damage to:
- rear window heating elements
- demister lines
- glass surfaces
Alexa Pro Tint cannot be held responsible for damage caused by the removal of existing tint film installed by third parties.
Additional charges may apply for tint removal.
- Window Tint Aftercare
After installation customers must follow these instructions:
- Do not open tinted windows for 7 days
- Do not clean the inside of tinted windows for 7 days
After this period, windows should only be cleaned using:
- a soft microfiber cloth
- ammonia-free glass cleaner
Failure to follow aftercare instructions may affect the film and may invalidate warranty coverage.
- UK Window Tint Regulations
UK law regulates the amount of visible light that must pass through vehicle windows.
For vehicles first used after 1 April 1985:
Front windscreen must allow at least 75% light transmission
Front side windows must allow at least 70% light transmission
Alexa Pro Tint may advise on suitable film shades.
However, the customer remains responsible for ensuring their vehicle complies with UK law.
We reserve the right to refuse installation that may make a vehicle illegal for road use.
- Detailing and Valeting Services
Results from detailing or cleaning services depend on the condition and age of the vehicle.
Some defects may remain visible due to:
- corrosion
- permanent stains
- worn materials
- previous repairs
- age related wear
While we aim to achieve the best possible results, a perfect finish cannot be guaranteed in every case.
- Ceramic Coating Services
Ceramic coatings are designed to protect paintwork and provide hydrophobic properties.
Benefits may include:
- enhanced gloss
- water repellency
- easier cleaning
- resistance to environmental contamination
Ceramic coatings do not prevent stone chips, dents, or deep scratches.
- Ceramic Coating Aftercare
Vehicles should not be washed for 14 days after ceramic coating application.
Bird droppings, tree sap, and contaminants should be removed as soon as possible.
Periodic inspection or maintenance may be recommended approximately every 24 months or 25,000 miles.
- Warranty
Alexa Pro Tint provides warranty against manufacturing defects in products supplied and installed by us.
Window tint warranty may cover:
- bubbling
- peeling
- adhesive failure
- delamination
Warranty does not cover damage caused by:
- improper cleaning
- misuse or neglect
- scratches or physical damage
- accidents
- third-party interference
- pre-existing defects
All warranty claims must be inspected and approved by Alexa Pro Tint.
- Payment Terms
Payment is due upon completion of the service unless otherwise agreed.
We accept:
- Card
- Cash
- Bank transfer
Where an invoice is issued, payment must be made within 7 days.
Alexa Pro Tint reserves the right to retain the vehicle until full payment is received.
- Vehicle Collection and Storage
Customers will be notified when their vehicle is ready.
Vehicles should be collected as soon as possible after completion.
Vehicles not collected within 48 hours may be subject to a reasonable daily storage fee.
Vehicles left uncollected for an extended period may be treated as abandoned in accordance with UK law.
- Right to Refuse Service
Alexa Pro Tint reserves the right to refuse or stop services if:
- the vehicle is unsafe
- the requested work is unlawful
- the customer behaves in an abusive or threatening manner
- the vehicle condition presents a risk to staff or equipment
- Photography and Marketing
We may take photographs of vehicles for:
- quality control
- documentation
- social media
- website marketing
Vehicle registration numbers or personal information will not be intentionally disclosed without consent.
- Events Outside Our Control
Alexa Pro Tint is not responsible for delays caused by events outside our control, including:
- severe weather
- power failures
- supplier delays
- natural disasters
- government restrictions
- Limitation of Liability
Alexa Pro Tint will take reasonable care when working on your vehicle.
However, we are not responsible for:
- pre-existing damage
- faults unrelated to the service provided
- failure of previously repaired or aftermarket components
Where liability arises due to negligence, it will be limited to the reasonable cost of repair or replacement of the affected part.
Nothing in these Terms excludes liability where such exclusion would be unlawful.
- Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.
- Contact
If you have any questions about these Terms and Conditions please contact:
Alexa Pro Tint
Unit 1B, Finchdean Ironworks
Waterlooville
United Kingdom
PO8 0AU
Email: contact@alexaprotintdetailing.co.uk